* Shipping time is estimated and commences from the date of paying the order, but can take longer than expected date due to invalid address, customs clearance procedures, flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.
* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.
In order to provide a faster and safer logistics experience, ROMWE pioneered the use of DDP services.
ROMWE will charge Taxes(Taxes may include GST(Goods and Service Tax), PST(Provincial Sales Tax), HST(Harmonized Sales Tax)and QST(Quebec Sales Tax) where applicable. )in advance when you place the order, and then help you arrange a customs agent and/or other representative on behalf of you to remit the relevant import taxes. You only need to patiently wait for the arrival of the package which is more convenient, safer and more efficient.
During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders_track" to track your order.